Returns + Exchanges

Return & Refund Policy

At K23 Sweets, we take utmost care in preparing, packing, and delivering our products. Since our sweets and food products are perishable, returns and exchanges are generally not accepted after delivery.

Returns & Exchanges

A replacement or refund may be considered in the following cases:

You received a damaged or incorrect product.
The product was spoiled or defective at the time of delivery.
The packaging was damaged or not properly sealed.
The product was expired at the time of delivery.

Please contact us within 24 hours of delivery and provide your order details along with clear photos or videos of the product and packaging.

Refunds

Once the issue is verified and your refund is approved, the amount will be refunded to your original payment method. Refunds may take approximately 5–7 business days to reflect in your account.

Where applicable, K23 Sweets may offer a replacement instead of a refund.

Order Cancellation

Orders can be cancelled only if the cancellation request is received before the order is prepared or dispatched. Once the order has been prepared or dispatched, cancellation may not be possible.